Scale Your E-Commerce Support.
Without Punitive Ticket Quota Walls.
Why should higher order volume mean higher software penalties? Gorgias caps your tickets and charges up to $0.40 per extra conversation. ZestChat delivers edge-native live chat and AI support with zero ticket caps from $15/mo.
Feature & Pricing Breakdown: ZestChat vs Gorgias
| Capability | Gorgias | ZestChat |
|---|---|---|
| Pricing Metric | Strict monthly ticket allowance (300–2,000) | Unlimited Conversations (Zero ticket limit) |
| Ticket Overages | $0.20 – $0.40 per extra ticket | $0.00 (No conversation or ticket overages) |
| Automated AI Agent | +$30/mo base + $1.00 per billable interaction | Included (2,500 on Growth, $0.015 overage) |
| Frontend Widget Size | 224.0 kB (22 HTTP requests) | 11.8 kB (2 HTTP requests, 19x lighter) |
| Total Blocking Time (TBT) | 110 ms browser delay | 4 ms (Zero Core Web Vitals impact) |
| Typical High-Volume Monthly Spend | $560.00 / month | $39.00 / month (Save $6,252/year) |
Migrate from Gorgias in Less Than 5 Minutes
Import your store contacts, macro replies, tagging rules, and customer conversation history without data loss.
Open 1-Click Gorgias Data Porter →Frequently Asked Questions About Switching from Gorgias
What happens during peak shopping seasons like Black Friday?
With Gorgias, a traffic spike triggers massive ticket overage bills. With ZestChat, live chat conversations are completely unlimited, and our AI resolution tiers scale smoothly with nominal overages ($0.015/resolution).
Will my store conversion rate improve?
Yes. Replacing Gorgias's 224 kB widget with ZestChat's 11.8 kB edge bundle removes 110 ms of main-thread blocking time, accelerating Largest Contentful Paint (LCP) and checkout responsiveness.